TERMS AND POLICIES
For any questions about our policies, please contact us and we'll get you the information you need.
OK, so you're reading this page. That means you're more curious than the average person, or you have an issue and want to know how to resolve it. If you're the latter, please believe us when we say: we are on the same team! We want you to be happy with us and our products. People aren't perfect, and we each want a fair outcome for everyone. Let's work together to resolve this!
But, if at any time a customer becomes rude, hateful, or inappropriately aggressive towards Samara Table Company LLC or any of its representatives (at our sole discretion), it is our policy to cease communication with that customer indefinitely. We will not allow our employees to endure verbal abuse from our customers. We stand behind our products and services, but outlandish behavior will not be tolerated. Please be respectful and humane - businesses are people, too!
A Quick Note On Our Wood Products
Most furniture today is made from uniform materials like plastics, composites, or tiny shredded pieces of wood fibers. Even things that look like real wood, probably are not made of solid wood. Basically, we're used to seeing furniture made from giant machines and robots, not harvested from nature and sculpted by humans.
Products made from wood are not uniform. Knots, grain patterns, color changes, and texture variations are all things we celebrate when building with real wood! Additionally, a lot of our furniture processes are accomplished by skilled craftsmen and women using various hand tools. Our furniture PROUDLY looks unique and not manufactured on a robotic assembly line. Celebrate the inconsistencies and character as a mark of pride!
You can learn more about celebrating the imperfect by studying the principles of the traditional Japanese aesthetic concept: Wabi-sabi.
Our furniture is built and finished with the intention of being used indoors in a climate-controlled environment. Any outdoor use of our furniture is untested and may result in warping/weathering beyond our expectations for quality and longevity.
Samara Table Company LLC ["We"] are not responsible for any damage to the product after the items have been released from our warehouse or our own delivery vehicle(s). If something gets damaged during a third-party freight delivery, the customer will find making an insurance claim with the delivery company, then contacting us to reorder the item as the best route forward.
All sales on custom-made items are final. This includes personalized items or built-to-order furniture. Our goal is to make you happy with your purchase, so let's communicate and solve any issues together.
In order to keep prices low and maintain inventory, all sales on any bulk-order items are final. Again, good communication is the best tool for resolution here.
Samara Table Company LLC is not responsible for any misspelled words, typos, or similar grammatical errors submitted with an order. The submitted text will be used to personalize each item.
If the wrong text is submitted, please contact us ASAP! We will do our best to make necessary changes to a submitted personalization order (mistakes happen!) but we cannot guarantee your request for any changes submitted more than 12 hours after the order was originally submitted.
We will not personalize any item using words of profanity, hate speech, overtly sexual messages, or any other language deemed inappropriate (at the sole discretion of Samara Table Company LLC). In the event we deem a personalization option is in violation of this policy, we will contact the customer for an alternative option or cancel the order and issue a refund.
We stand behind our products! If you have any issues with your products, please communicate with us! We'll fix or replace it if we can, introduce you to someone who will, or point you in the right direction for a solution. We operate this business to see people's excitement while using our products - we're not evil or greedy!
INFORMATION WE COLLECT
You can visit our website, read materials, and browse the website's contents without giving us any personally identifiable information. In order to provide you with the most efficient and enhanced personalized service and attention, and to accommodate certain requests which you make, we request information about you in certain circumstances and collect certain information automatically.
We collect personally identifiable information that you enter on the website or otherwise volunteer to us (such as your name, email address, credit card number, home address, phone number, and/or similar information), when you contact us to, among other things, make purchases or request information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future experiences for you, improving our operations, and communicating with you.
We use collected information to evaluate and administer our website, fulfill your requests, respond to any future problems, such as difficulties in navigating our website or accessing certain features, and to gauge user trends. As in any transaction, when you purchase product, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction.
Personal information is available to us and the technical and fulfillment agents, partners and consultants who make our website available to you. Website hosting firms, technical and database consultants, advertising agencies, order processing partners, and other third parties may have access to personally identifiable information in the course of making our website and its contents available. All companies working for and with us must comply with our privacy policies, and are not permitted to sell your information to third parties or to use it except as authorized by us and you, or as permitted or required by law. We reserve the right to use or disclose any information without notice or consent for the following purposes: as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our website and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.
We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies" and we obtain certain types of information when your web browser accesses our website or advertisements and other content served by us or on our behalf on other websites. We may also automatically collect your Internet Protocol and referring website addresses, browser type and domain name. This information helps facilitate your online experience on our website. We use "cookies" to track usage patterns on our Website and to control the display of ads, as well as to offer other functionalities. You can turn off cookies, but that will affect your online experience.
Your web browser offers so-called "cookies" which, if you allow their use, store small amounts of data on your computer when you visit a web site. Cookies do not contain any personally identifiable information about you and therefore cannot be used to identify you personally. However, cookies assist us in tracking which of our features you like best and make it easier to use our Website. You have the ability to accept or decline cookies by modifying your browser. Our Website is viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features or offerings will not be available to you.
SECURITY OF YOUR PERSONAL INFORMATION
You may unsubscribe to any of our online email updates by following the unsubscribe instructions in the body of any email message. We will take commercially reasonable steps to implement your opt-out requests promptly; but you may still receive promotional information from us by email for up to 10 days.
OUTSIDE THE UNITED STATES
Our website and the servers that make this website available worldwide are located in the United States. The Internet laws in the United States govern all matters relating to this website. Any information you provide in subscribing to our website or registering or ordering at our website will be transferred to the United States. By visiting our website and submitting information, you authorize this transfer, processing and use.
CONDITIONS OF USE